Frequently Asked Questions
How do I place an order?
We are happy to take your order by phone. Call 817-640-0992, Monday through Friday from 8:00 a.m. to 5:00 p.m. central time.
Purchase orders can be submitted by email at firstname.lastname@example.org. You should receive an order confirmation from our friendly inside sales team within a 1-2 business days.
Purchase orders can be submitted by mail at 521 N. Great Southwest Parkway, Arlington, TX 76011. You will receive an order confirmation from our friendly inside sales team.
How do I pay for my order?
We accept checks and major credit cards: MasterCard, Visa and American Express.
What are my shipping costs?
Shipping is based on UPS Ground rates. Please contact us for a quote on any other shipping option.
What are the payment terms?
If you would like to set up an account with terms, contact us. If you have an account with terms, please call us, and we will happily take your order over the phone.
Customer agrees to pay interest at 1.5% per month for payments later than 30 days and all reasonable costs of collection. Customer authorizes requests for credit information from any credit service agency.
Customers may pre-pay by check or credit card.
As an added convenience to our government customers, we accept the I.M.P.A.C. card.
Whom can I call to help me with my order?
Anyone in our sales department can help you. Feel free to ask for Christina, Paul, Nathan, Jonathan, or Gina. Our email configuration is simple. All of us at ACP International have emails like this: email@example.com
How long will it take my order to ship?
Orders for non-custom products are normally shipped within 48 hours. Custom orders typically take 10 working days plus shipping time. Some orders are subject to longer time frames if they are large or complex.
Whom do I contact with billing questions?
Feel free to call or email your sales representative.
Can I change my order?
Yes, it may be possible to alter your order, depending on its stage in the fulfillment process.
Will you automatically send me a proof for customized items?
Yes, we do proofs on all new customized items. All proofs must be signed before we print your order. We want to make sure we get you what you need right the first time.