You can fill out our quote request form, email quotes@acpinternational.com, or call 817-640-0992. A member of our Account Representative Team will be happy to assist you.

Emailing POs to purchaseorders@acpinternational.com is the preferred method for placing an order. You may also reply to the quote sent to you with your PO, or call us if you are unable to use either of these options.

Once your order is received, you’ll receive an order confirmation from our Customer Care Team.

We accept checks and all major credit cards, including MasterCard, Visa, Discover, and American Express. You can make a payment over the phone or through our online payment portal: https://acpinternational.securepayments.cardpointe.com/pay

Shipping is based on UPS Ground rates. If you need another shipping option, please contact us for a quote.

Yes, yes, and yes!

Typically, yes! Expedited orders are subject to production availability and workload. If we’re able to accommodate your request, an expedite fee of 10% of the order total (minimum $25) will apply.

If you’d like to set up an account with payment terms, please contact us.

Customers with established terms can place orders by email (or their preferred method), and customers may also prepay by check or credit card. As an added convenience for our government customers, we accept I.M.P.A.C. cards.

Payments made beyond your specified credit terms are subject to interest at 1.5% per month, along with any reasonable costs of collection. Customers authorize ACP to request credit information from any credit service agency.

Our Customer Care Team is here to help. You can call 817-640-0992 or email customercare@acpinternational.com.

If you call, feel free to ask for Christina, Jonathan, Paul, Marylin, or Brandon.

Orders for in-stock, non-custom standard items are normally shipped within 48 hours. Custom orders typically ship within 10 working days, plus shipping time. Some orders may require additional time depending on the size or complexity of the order.

To update billing please email Autumn Edens at autumn@acpinternational.com. To update shipping information please email customercare@acpinternational.com.

For billing questions, please contact our Accounting Manager, Autumn Edens, at autumn@acpinternational.com or 817-640-0992 ext. 398.

It may be possible to change or cancel your order, depending on where it is in the fulfillment process. Please contact us as soon as possible, and we’ll be happy to see what we can do.

Yes. We provide proofs for all new customized items. Your proof must be approved and signed before we begin printing.

We want to make sure everything is right the first time.

ACP International accepts vector artwork (.AI, .EPS, .PDF) and non-vector artwork built to final size (.PDF, .PNG, .PSD, .TIFF). We cannot accept low-resolution web/on-screen images (.JPG, .GIF, or low-resolution .PNG) or Microsoft Word, Publisher, or Excel files.

Email limit: 15 MB. For larger files, please contact your sales representative for an alternate file-transfer option.

Need help? We can assist with artwork or logo setup for an additional fee. Contact your sales representative for details.

Yes, our products are BABA/BEAD compliant. Our compliance certificate can be found on our website or by clicking here.

Email marketing@acpinternational.com or call 817-640-0992, and we’ll be happy to help.